A WSJ article, "How to Tap IT's Hidden Potential" (March 10, 2008) was widely circulated and discussed.
I summarise the article into a few key points:
Begin with IT literacy -- and commitment -- at the top. The impetus for effective IT management must come from the CEO and the board. There has to be a willingness on the part of the CEO and the other executives to know enough about IT to understand its functions and its value to the company, in the same way that they understand accounting, finance and marketing.
Create demand pull for IT solutions. Managers at all levels across the organization need to be convinced that innovations in IT-related areas such as knowledge management, business intelligence, information security, change management and process integration are essential to the success of the enterprise.Subject IT spending to the same decison making analysis as other investments. Understand the business case. Evaluate costs, risks and benefits of projects.